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Civil & Commercial Mediation Training- CMC Registered

Our courses

Mediation Training with NDR is about more than starting a new career. It is about learning a new way of approaching every aspect of your professional and person interactions and making a difference in peoples lives, all whilst learning from the leading provider in the UK

Key Facts

  • Accredited Diploma in Mediation (CMC Registered)
  • Suitable as foundation training for SEND, CoP & Workplace
  • 80 hours of study
  • One to one tutor support
  • Free resit course if required*
  • Pay by 12 months interest free finance
  • Discounted to £1325 or 12 installments of £110

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0% Finance Available

*You are now able to purchase any of our courses via 12 months interest free finance and pay nothing for the first 60 days. Just follow the book now link where you can choose finance as a payment option.

Course Availability

26th & 27th November and 10th & 11th December (London Heathrow)
4 Places Left
13th-16th February (London Area)
12 Places Left
5th & 6th March and 1st & 2nd April (Manchester Weekend)
12 Places Left

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Online Course Available Here

Early Bird Discount

Book your 2023 course at 2022’s pricing! Book today and you can secure your place at just £1325

Course Overview

Taking place over 5 (or 4 days on our intensive weekend courses) on completion you will be an accredited Civil and Commercial Mediator; able to practice as such in both national and international disputes. 

Our course will develop skills in mediation, but it will also teach you a different approach to dispute resolution as well as some powerful new persuasive communication skills. The course meets all the requirements of the core training for CMC registration and is delivered as a mixture of practical hands-on sessions and taught content, all delivered by experienced and skilled mediation trainers.

All of our mediation trainers are practising mediators and have carried out not just private mediation sessions but have advised, designed and run government mediation services including work for the Office of the Public Guardian, the Ministry of Justice and the Court of Protection. They bring not just experience but a passion for mediation and our courses are widely considered to be the best mediation training available. 

As we do not make a profit on our mediation training we are able to offer significantly lower costs on our courses than many other providers; CEDR, Align mediation, Pro-mediate, London School of Mediation and UCLan.

When training with us, we provide far more than just a mediation course; you become a member of our family. How many other schools provide you with this level of onward support? 

What skills will I learn?

The most obvious skill is to conduct Civil and Commercial Mediation sessions! but we offer more than that, new skills you can expect to learn include;

  • Managing the mediation process effectively
  • Refine and learn new negotiation techniques
  • New communication skills
  • New ways of discovering information from hostile parties
  • Conflict resolution skills
  • The psychology of dispute
  • Act as an effective advocate in mediation sessions and ‘tricks’ we mediators use

Practical Modules
Theory Modules
Entry Requirements
Career Options
Practical Modules

Day 1: Setting the Scene

  • What is mediation: The principles and practise of a mediation specifically in relation to traditional dispute resolution
  • Overview of the mediation process: Learning the 5 stage mediation process 
  • The Joint meeting
  • Early stages of caucus (Setting the scene)
  • Rapport Building

Day 2: Exploring and the Middle Stages

  • Middle stages of caucus (Exploring)
  • Active listening and communication skills
  • Mediation Ethics

Day 3: Concluding the Mediation

  • Late stages of caucus (Negotiating)
  • Concluding the mediation: The types of agreements available and the benefits of each.

Day 4: Putting it all together 

  • Free Practice: Taking a mediation the whole way through
  • Mock Assessment
  • Registering and working as a mediator
  • Practical Assessment (4 day courses only): Externally assessed 

Day 5: Assessment (Only applicable to 5 day courses)

  • Practical Assessment: Externally assessed

Theory Modules

Module 1: What is mediation

  • The History of Mediation: Tracing the development of mediation as a form of ADR in history and recent case law. 
  • Why mediate: Looking at the benefits and dis-benefits to clients from mediation
  • What is mediation: The principles and practise of a mediation specifically in relation to traditional dispute resolution
  • The types of mediation: Covering the differences between faciliative, evaluative, med-arb and transformative mediation.

Module 2: The mediation process

  • Overview of the mediation process: Learning the 5 stage mediation process 
  • The Joint meeting
  • Early stages of caucus (Setting the scene)
  • Middle stages of caucus (Exploring)
  • Late stages of caucus (Negotiating)
  • Concluding the mediation: The types of agreements available and the benefits of each.

Module 3: Communication and practical skills

  • Rapport Building: Communication skills to build trust and rapport with clients and so able us to set the scene to resolving the dispute 
  • Information gathering: Communication skills to explore possible solutions to the dispute
  • Managing deadlock: Techniques to aid parties move past entrenchment and psychological deadlock

Module 4: Theory of negotiation and barriers to settlement

  • Theory of negotiation: and the techniques and skills used in reaching positive outcomes
  • Restoring Relationships: and helping to rebuild positive working relationships between parties
  • Parties view of litigation risk: and the reasons why parties may not always accurately estimate the strengths of their respective cases 
  • Handling our own bias: and how we can ensure that our own views of what should happen do not impact on the parties

Module 5: Mediation ethics

  • Compliance with the proceeds of crime act
  • Ensuring fair procedures
  • Terminating sessions: and when this is necessary
  • Putting ethics into practice 

Module 6: Assessments 

  • Theory Examination: Delivered as a 45 question MCQ exam

Entry Requirements

Whilst there are no formal entry requirements to study on this course we would strongly recommened the following;

  • 3 A-levels grade c & above
  • Undergraduate degree with a 2:2 or higher (or a currently enrolled student on an equivelent course)

There is no need to have studied law prior to enrolment on our course

Career Options

There is a direct divide between mediators who work in a self-employed role providing mediation services and those who are employed as full time mediators with service providers and in firms directly such as the NHS and others.

As an employed mediator pay varies but our full time mediators salarlys start at £32,000 per annum

As a self employed mediator we have panel members who work part time receiving a similar income to that above, up to some of our members who receive in excess of £100,000 per year after tax.

Expected types of work

Mediation is a fast growing discipline. On completion you will be able to work as a civil mediator, the range of work in this field is huge. Civil mediators undertake sessions in many different settings ranging from workplace disputes to clinical negligence.

As a provider, our bread and butter is commercial disputes such as contract issues that are either in court or will be litigated in the alternative. Our work however is extensive and covers very specialised areas such as Court of Protection mediation and the SEND mediation service we provide to Local Authorities across the UK.

As a Civil and Commercial Mediator there are many potential ways to practice. Often delegates will mediate as part of their current firm, or undertake workplace mediations between colleagues. Others will join a panel, or multiple panels and secure work that way; some will go into business as a solo practitioner and many have made very good livings from this.

As with all business earnings are based on many variables such as marketing and level of work undertaken. However there is a demand for mediation currently and there are over 10,000 independent mediation sessions carried out per year outside of contracted services.

However you choose to undertake your career in mediation, you will find it an enjoyable and rewarding career. Mediation is one of the few roles where you can go home knowing that not only have you earned a decent living, but that you have made a positive difference in parties lives.

National Dispute Resolution are always here to assist at every stage of your career.


The course was fantastic and fun!! I look forward to using my new mediation skills
Nichola Barker
Alex McCulloch was very knowledgeable and passionate about mediation. The week was tough but worth it.
Tricia McLoughlin

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