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Session Feedback
Please provide feedback on the service you received from the mediator, this helps develop our service and allows us to intervene where necessary to ensure that all of our mediators meet our high standards of practice
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What was the date of your session?
and who was the lead panel member at the session?
Please select a panel member from the list below
Alex J McCulloch
Ceri Ellis-Jones
Chris Makin
Emma Serjeant
Emma Stevenson
Fiona Hope
Ingemar Hunnings
James Storey
Janet Walsh
Nancy Radford
Oliver Hallam
Paul Newman
Penelope Overton
Peter Causton
Qasim Nawaz
Was there a co-mediator?
Yes
No
Please tell us their name
What is your name? (Optional)
The mediation process was clearly explained to me from the start of the session
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Strongly Disagree
Item #1 Strongly Disagree
Disagree
Item #1 Disagree
Neutral
Item #1 Neutral
Agree
Item #1 Agree
Strongly Agree
Item #1 Strongly Agree
The mediation information given to me by the mediator was clear and easy to understand
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Strongly Disagree
Item #1 Strongly Disagree
Disagree
Item #1 Disagree
Neutral
Item #1 Neutral
Agree
Item #1 Agree
Strongly Agree
Item #1 Strongly Agree
The service was timely and responded promptly to my needs
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Strongly Disagree
Item #1 Strongly Disagree
Disagree
Item #1 Disagree
Neutral
Item #1 Neutral
Agree
Item #1 Agree
Strongly Agree
Item #1 Strongly Agree
I felt comfortable that confidentiality was respected at all times
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Strongly Disagree
Item #1 Strongly Disagree
Disagree
Item #1 Disagree
Neutral
Item #1 Neutral
Agree
Item #1 Agree
Strongly Agree
Item #1 Strongly Agree
The Mediator... (please tick any of the boxes that you agree with below)
was impartial
made me feel relaxed and comfortable
helped us to identify and consider a number of constructive options
listened to us carefully
remained calm and professional
I feel I was given enough support to express my views
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Strongly Disagree
Item #1 Strongly Disagree
Disagree
Item #1 Disagree
Neutral
Item #1 Neutral
Agree
Item #1 Agree
Strongly Agree
Item #1 Strongly Agree
From my point of view, the situation has improved following mediation
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Strongly Disagree
Item #1 Strongly Disagree
Disagree
Item #1 Disagree
Neutral
Item #1 Neutral
Agree
Item #1 Agree
Strongly Agree
Item #1 Strongly Agree
I feel more able to deal with a dispute that may arise in future
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Strongly Disagree
Item #1 Strongly Disagree
Disagree
Item #1 Disagree
Neutral
Item #1 Neutral
Agree
Item #1 Agree
Strongly Agree
Item #1 Strongly Agree
How likely are you to recommend the service to others
Not at all Likely
Extremely Likely
0
1
2
3
4
5
6
7
8
9
10
What would have improved the mediation service/experience for you?
Overall, I would rate the mediation service as effective
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Strongly Disagree
Item #1 Strongly Disagree
Disagree
Item #1 Disagree
Neutral
Item #1 Neutral
Agree
Item #1 Agree
Strongly Agree
Item #1 Strongly Agree
Any additional comments you would like to give?
Can we publish your feedback?
Yes anonymously
Yes with my name
No
Would you be willing to take part in our research by answering some further questions
Yes
No
Was your matter settled at the mediation session?
Settled
Partially Resolved
Not Settled
Did it settle shortly after?
Yes
No
What would you say was the main barrier to settlement at the session?
Do you know what the estimate of taking the case to completion via the courts was?
If you used a solicitor., this should have been provided by them when you first gave instruction on their new client letter.
Were you legally represented?
Yes
No
Name
Submit
