Skip to content

CMC Registered Mediation Training – (Online Learning)

Our courses

Online courses are here to stay!

For the first time you are now able to study for your CMC Registered mediation training entirely online and completely flexibly!
Study just 2 hours per week or get it all done in two weekends and all in front of your computer instead of travelling to London. Best of all, you keep going until you pass!

Key Facts

  • Accredited Diploma in Mediation for CMC Registration
  • Suitable as foundation training for SEND, CoP & Workplace
  • 50 hours of study
  • One to one tutor support
  • Pay by 12 months interest free finance
  • Just £1125

Book now

0% Finance Available

*You are now able to purchase any of our courses via 12 months interest free finance, just follow the book now link where you can choose finance as a payment option

Available Courses

Start studying right away

With our courses, you can start studying less than 24 hours after enrolling. 

Within 24 hours you will receive access to your online training area. Here you will find all of your theory course material which you can start completing right away. 

Initial practical component: 

Mediation is more than theory. As part of your course, you will also complete two practical training sessions each of 2 days duration (total 4 days). 

We ask you to book your initial session right away! This gives a date to put in your diary.

The second session will be booked with the rest of your group on that session. It could take place straight away, it could be the next week, month or whenever works for you. 

This gives the best of both worlds, a clear course date, with enough built in flexibility around your other commitments. 

9th & 10th September 2023
6 Places Left
11th & 12th November 2023
6 Places Left
4th & 5th January 2024
6 Places Left
12th & 13th February 2024
6 Places Left

Book now

 This course is subject to different academic regulations to our face to face course. please see those regulations here.

Course Overview

Taking place entirely online, on completion you will be an accredited Civil and Commercial Mediator; able to practice as such in both national and international disputes. 

Our course will develop skills in mediation, but it will also teach you a different approach to dispute resolution as well as some powerful new persuasive communication skills. The course meets all the requirements of the core training for CMC registration and is delivered as a mixture of practical hands-on sessions and taught content, all delivered by experienced and skilled mediation trainers.

All of our mediation trainers are practising mediators and have carried out not just private mediation sessions but have advised, designed and run government mediation services including work for the Office of the Public Guardian, the Ministry of Justice and the Court of Protection. They bring not just experience but a passion for mediation and our courses are widely considered to be the best mediation training available. 

As we do not make a profit on our mediation training we are able to offer significantly lower costs on our courses than many other providers; CEDR, Align mediation, Pro-mediate, London School of Mediation and UCLan.

When training with us, we provide far more than just a mediation course; you become a member of our family. How many other schools provide you with this level of onward support? 

What skills will I learn?

The most obvious skill is to conduct Civil and Commercial Mediation sessions! but we offer more than that, new skills you can expect to learn include;

  • Managing the mediation process effectively
  • Refine and learn new negotiation techniques
  • New communication skills
  • New ways of discovering information from hostile parties
  • Conflict resolution skills
  • The psychology of dispute
  • Act as an effective advocate in mediation sessions and ‘tricks’ we mediators use

How this course is delivered

  • The online course consists of three modules;
  • Foundations of mediation (Theory)
  • Practice of mediation (Practical)
  • Online 2 hour assessment 

The course content is identical to the classroom based course differing only in the method of delivery.

The foundations of mediation module is completed at your pace and is available as an online course area that guides you through the theory of mediation from the process, to the supporting law, to the ethics and professional requirements of practice.

This online area is available for you to work through at your own pace, and contains multiple methods of study including both reading material and video lectures as delivered on our class room based course. The only difference is that you are able to progress through this at your own pace and at a time that suits you.

As part of the foundations module, you will have a personal tutor assigned to you, who will be available to support your studies and help guide you throughout your studies. As such you will receive the same, if not more direct support than if you studies at our classroom based course.

The practice of mediation module is the practical component of our course and takes place via zoom or similar software. 

This module will develop your practical mediation skills as well as providing opportunity to put these skills into practice within guided roleplay sessions. This session is conducted in groups of no more than six, and is guided by a practising and experienced mediator who will have conducted a minimum of 100 civil and commercial mediation sessions.

Your practice of mediation module is made up of two separate sessions

  • Session 1: This session is two days in length. In your first session we look at applying your theory knowledge to the running of  a mediation session, teaching you to manage the parties and process as a civil and commercial mediator. 
  • Session 2: Here we look at developing the skills we have learned so far, and applying these to the process of reaching solutions for the parties. Our emphasis on this session is initially on negotiation and problem solving before looking at bringing the entire mediation process together. By the end of this session you will be ready to sit your exam and start your career as an accredited civil and commercial mediator. 


The online assessments take place when you are ready and is booked at a time and date convenient for you. Simple, flexible and easy. 

Following your successful completion of this assessment day, you will have met the training requirements for registration with the Civil Mediation Council in addition to NDR accreditation as a Civil and Commercial mediator.

How long is this course available for?

Our online course is here to stay

If this course is online, why is there a limit on numbers?

Whilst we are not limited by venue numbers, this course still consists of a considerable amount of interactive sessions with tutors which are strictly limited to 6 delegates in a session. 

To ensure that delegates have maximum flexibility and a wide selection of dates and times, we need to ensure that numbers are strictly limited. 

As there has been a high demand for this course, we are likely to meet this cap very soon, although we will do our best to ensure we can increase tutor number to hopefully add a few extra places when we can. 

Does this course award the same accreditation as the face to face CMC course?

Yes, it is intended to deliver identical training to the classroom based option. Overall, our assessment results show slightly better performance on the theory elements and the same performance on the practical ones. 

Practical Modules
Theory Modules
Entry Requirements
Delivery Methods
Practical Modules

Module 1: Setting the Scene

  • What is mediation: The principles and practise of a mediation specifically in relation to traditional dispute resolution
  • Overview of the mediation process: Learning the 5 stage mediation process 
  • The Joint meeting
  • Early stages of caucus (Setting the scene)
  • Rapport Building

Module 2: Exploring and the Middle Stages

  • Middle stages of caucus (Exploring)
  • Active listening and communication skills
  • Mediation Ethics

Module 3: Concluding the Mediation

  • Late stages of caucus (Negotiating)
  • Concluding the mediation: The types of agreements available and the benefits of each.

Module 4: Putting it all together

  • Skills Practice: Taking a mediation the whole way through
  • Registering and working as a mediator

Online examination

  • Practical Assessment: Externally assessed and delivered entirely online

Theory Modules

Module 1: What is mediation

  • The History of Mediation: Tracing the development of mediation as a form of ADR in history and recent case law. 
  • Why mediate: Looking at the benefits and dis-benefits to clients from mediation
  • What is mediation: The principles and practise of a mediation specifically in relation to traditional dispute resolution
  • The types of mediation: Covering the differences between faciliative, evaluative, med-arb and transformative mediation.

Module 2: The mediation process

  • Overview of the mediation process: Learning the 5 stage mediation process 
  • The Joint meeting
  • Early stages of caucus (Setting the scene)
  • Middle stages of caucus (Exploring)
  • Late stages of caucus (Negotiating)
  • Concluding the mediation: The types of agreements available and the benefits of each.

Module 3: Communication and practical skills

  • Rapport Building: Communication skills to build trust and rapport with clients and so able us to set the scene to resolving the dispute 
  • Information gathering: Communication skills to explore possible solutions to the dispute
  • Managing deadlock: Techniques to aid parties move past entrenchment and psychological deadlock

Module 4: Theory of negotiation and barriers to settlement

  • Theory of negotiation: and the techniques and skills used in reaching positive outcomes
  • Restoring Relationships: and helping to rebuild positive working relationships between parties
  • Parties view of litigation risk: and the reasons why parties may not always accurately estimate the strengths of their respective cases 
  • Handling our own bias: and how we can ensure that our own views of what should happen do not impact on the parties

Module 5: Mediation ethics

  • Compliance with the proceeds of crime act
  • Ensuring fair procedures
  • Terminating sessions: and when this is necessary
  • Putting ethics into practice 

Module 6: Assessments 

  • Theory Examination: Delivered as a 45 question MCQ exam

Entry Requirements

Whilst there are no formal entry requirements to study on this course we would strongly recommened the following;

  • 3 A-levels grade c & above
  • Undergraduate degree with a 2:2 or higher (or a currently enrolled student on an equivelent course)

There is no need to have studied law prior to enrolment on our course

Delivery Methods

32 out of 40 hours of this course are delivered online via our online mediation school using teaching delivery methods including;

  •  Online reading materials
  • Video lectures
  • Individual interactive exercises
  • Group and 1:1 tutor sessions
  • Live skills training sessions
  • Live online mediation roleplays

 Unlike other training providers NDR is not simply emailing out online lectures and conducting practical sessions by skype over the course of a week, as our experience has shown that this is not effective.  Instead, you will be able to progress through the theory modules at your own pace before undertaking a practical skills weekend online. 
Finally once you have completed the course, you will enrol onto our one day assessment session and once this exam is passed you will be eligible for Civil Mediation Council registration. 
We must reiterate that this arrangement is not guaranteed long-term and the option is likely to be withdrawn once social distancing is lifted. That said all those who enrol prior to such withdrawal will be able to pass the course and receive accreditation and be eligible for registration as a civil and commercial mediator. 
The course was fantastic and fun!! I look forward to using my new mediation skills
Nichola Barker
Alex McCulloch was very knowledgeable and passionate about mediation. The week was tough but worth it.
Tricia McLoughlin

© National Dispute Resolution LTD: 11592061 All Rights Reserved

+44 1274 754 000  or



Leave Feedback
Our Policies
Website T&C’s