CMC Accredited Mediation Training - (Online Learning)

CMC Response to Covid-19 restrictions

As not everyone can attend face to face courses at the moment, the CMC is asking providers to deliver alternative courses via online learning. We are fortunate at NDR to be able to do so, having invested significant resources into our online training services as part of our business model and so are able to meet this challenge. Therefore whilst restrictions remain in place you are able to study your mediation training online and still receive CMC registration*

Key Facts

0% Finance Available

*You are now able to purchase any of our courses via 12 months interest free finance, just follow the book now link where you can choose finance as a payment option

Course Availability

12 Places Left

Assessment Days

Assessment days will be available to book upon starting the online course. Not all dates are confirmed but will be available on a variety of weekend and mid-week days in multiple locations including London, Manchester and Leeds. 

This course is subject to different academic regulations to our face to face CMC Accredited course. please see those regulations here.

less than our face to face CMC accredited option

Course Overview

Taking place online with a single days assessment session to take place once restrictions are eased, on completion you will be an accredited Civil and Commercial Mediator; able to practice as such in both national and international disputes. 

Our course will develop skills in mediation, but it will also teach you a different approach to dispute resolution as well as some powerful new persuasive communication skills. The course meets all the requirements of the core training for CMC registration and is delivered as a mixture of practical hands-on sessions and taught content, all delivered by experienced and skilled mediation trainers.

All of our mediation trainers are practising mediators and have carried out not just private mediation sessions but have advised, designed and run government mediation services including work for the Office of the Public Guardian, the Ministry of Justice and the Court of Protection. They bring not just experience but a passion for mediation and our courses are widely considered to be the best mediation training available. 

As we do not make a profit on our mediation training we are able to offer significantly lower costs on our courses than many other providers; CEDR, Align mediation, Pro-mediate, London School of Mediation and UCLan.

When training with us, we provide far more than just a mediation course; you become a member of our family. How many other schools provide you with this level of onward support? 

What skills will I learn?

The most obvious skill is to conduct Civil and Commercial Mediation sessions! but we offer more than that, new skills you can expect to learn include;

  • Managing the mediation process effectively
  • Refine and learn new negotiation techniques
  • New communication skills
  • New ways of discovering information from hostile parties
  • Conflict resolution skills
  • The psychology of dispute
  • Act as an effective advocate in mediation sessions and ‘tricks’ we mediators use

How this course is delivered

The course consists of 16 modules that are completed in turn. 

These modules are delivered through a series of reading materials, video lectures and interactive assessments for you to complete at your own pace. 

Upon completion of each modules theory content, you will then take part in ‘live’ sessions with course tutors. These sessions are available for you to book onto when you are ready and sessions will be available at varying times and days each week, you simply book when you are ready at a time convienent to you. 

Sessions will consist of small group sessions, guided mediation roleplays and 1:1 tutor feedback sessions, all available at a time to suit you and at the appropriate place in your learning. 

Should you feel like you need additional tuition at any point, then you simply email your tutor, book a 1:1 tutor session or join a live revision class. 

When you are ready and when we are able to, dependent upon social distancing measures, you will then be able to book onto one of a number of assessment days taking place over the next 12 months in various locations nationally. Following passing this assessment you will hold accreditation by the Civil Mediation Council as a Civil and Commercial Mediator. 

How long is this course available for?

This course is now available for enrolment until January 2021 

If this course is online, why is there a limit on numbers?

Whilst we are not limited by venue numbers, this course still consists of a considerable amount of interactive sessions with tutors which are strictly limited to 6 delegates in a session. 

To ensure that delegates have maximum flexibility and a wide selection of dates and times, we need to ensure that numbers are strictly limited. 

As there has been a high demand for this course, we are likely to meet this cap very soon, although we will do our best to ensure we can increase tutor number to hopefully add a few extra places when we can. 

Does this course award the same accreditation as the face to face CMC course?

Yes, it is intended to deliver the exact training as the face to face option

Module 1: Setting the Scene

  • What is mediation: The principles and practise of a mediation specifically in relation to traditional dispute resolution
  • Overview of the mediation process: Learning the 5 stage mediation process 
  • The Joint meeting
  • Early stages of caucus (Setting the scene)
  • Rapport Building

Module 2: Exploring and the Middle Stages

  • Middle stages of caucus (Exploring)
  • Active listening and communication skills
  • Mediation Ethics

Module 3: Concluding the Mediation

  • Late stages of caucus (Negotiating)
  • Concluding the mediation: The types of agreements available and the benefits of each.

Module 4: Putting it all together

  • Skills Practice: Taking a mediation the whole way through
  • Registering and working as a mediator

Day 5: Assessment Day

  • Practical Assessment: Externally assessed and delivered face to face

Module 1: What is mediation

  • The History of Mediation: Tracing the development of mediation as a form of ADR in history and recent case law. 
  • Why mediate: Looking at the benefits and dis-benefits to clients from mediation
  • What is mediation: The principles and practise of a mediation specifically in relation to traditional dispute resolution
  • The types of mediation: Covering the differences between faciliative, evaluative, med-arb and transformative mediation.

Module 2: The mediation process

  • Overview of the mediation process: Learning the 5 stage mediation process 
  • The Joint meeting
  • Early stages of caucus (Setting the scene)
  • Middle stages of caucus (Exploring)
  • Late stages of caucus (Negotiating)
  • Concluding the mediation: The types of agreements available and the benefits of each.

Module 3: Communication and practical skills

  • Rapport Building: Communication skills to build trust and rapport with clients and so able us to set the scene to resolving the dispute 
  • Information gathering: Communication skills to explore possible solutions to the dispute
  • Managing deadlock: Techniques to aid parties move past entrenchment and psychological deadlock

Module 4: Theory of negotiation and barriers to settlement

  • Theory of negotiation: and the techniques and skills used in reaching positive outcomes
  • Restoring Relationships: and helping to rebuild positive working relationships between parties
  • Parties view of litigation risk: and the reasons why parties may not always accurately estimate the strengths of their respective cases 
  • Handling our own bias: and how we can ensure that our own views of what should happen do not impact on the parties

Module 5: Mediation ethics

  • Compliance with the proceeds of crime act
  • Ensuring fair procedures
  • Terminating sessions: and when this is necessary
  • Putting ethics into practice 

Module 6: Assessments 

  • Theory Examination: Delivered as a 45 question MCQ exam

Whilst there are no formal entry requirements to study on this course we would strongly recommened the following;

  • 3 A-levels grade c & above
  • Undergraduate degree with a 2:2 or higher (or a currently enrolled student on an equivelent course)

There is no need to have studied law prior to enrolment on our course

32 out of 40 hours of this course are delivered online via our online mediation school using teaching delivery methods sincluding;


  •  Online reading materials
  • Video lectures
  • Individual interactive exercises
  • Group and 1:1 tutor sessions
  • Live skills taining sessions
  • Live online mediation roleplays
Unlike other training providers NDR is not simply emailing out online lectures and conducting practical sessions by skype over the course of a week, as our experience has shown that this is not effective. 
instead, you will be able to progress through the course at your own pace, including booking onto available tutor and live practical sessions at times and dates convienent to you. 
Finally once you have completed the course, you will enrol onto our one day assessment session and once this exam is passed you will be awarded CMC accredited status. 
We must reiterate that this arrangement is temporary and the option is likely to be withdrawn once social distancing is lifted. 

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