Workplace Mediation Conversion Training - (Online Learning)
Mediation Training with NDR is about more than starting a new career. It is about learning a new way of approaching every aspect of your professional and person interactions and making a difference in peoples lives, all whilst learning from the leading provider in the UK
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Are you a mediator who wants to develop your confidence to resolve workplace conflict? Have you ever felt the complexity of workplace conflicts prevented you from offering your services in this sector?
As mediators, we often feel confined to our area of expertise: commercial, community, family, in-house, employment, etc.
The mediation skills we use are similar. The difference lies in the way we approach the mediation process.
NDR believes that our society needs more skilled workplace mediators to bring their expertise to organisations and the conflict that inevitably arises in the workplace between individuals and within teams. We have designed this course to introduce you to the specificities of workplace mediation, and how you can manage the process in a constructive and confident manner.
Why develop workplace mediation skills with the NDR Workplace Mediation Conversion Course?
Workplace conflict can ravage a well-established organisation, distracting and distressing otherwise strong and efficient employees and management teams. Using mediation to address these situations can have a huge impact not only to employee relations and wellbeing, but ultimately to an organisation’s bottom line. Instead of skilled and valued employees leaving an organisation and possibly issuing Employment Tribunal claims against the organisation, conversations can take place in the safety of a mediation process to restore and maintain working relationships.
Being armed with the right approach to tackle these high-emotion and often multi-party cases can give mediators an edge and the right methodology to support organisations in their times of trouble.
If you would like to mediate in this field, and put your expertise to work in the service of employee and organisational well-being, this course is make for you.
What skills will I learn?
The most obvious skill is to conduct Civil and Commercial Mediation sessions! but we offer more than that, new skills you can expect to learn include;
- Managing the mediation process effectively
- Refine and learn new negotiation techniques
- New communication skills
- New ways of discovering information from hostile parties
- Conflict resolution skills
- The psychology of dispute
- Act as an effective advocate in mediation sessions and ‘tricks’ we mediators use
Course Learning Outcomes
- The different levels at which conflict can manifest in organisations and where workplace mediation fits
- The difference between workplace mediation and mediation in other sectors, particularly employment mediation
- Consolidate your understanding of the phases of mediation
- Consider the benefits of workplace mediation, the circumstances favouring its use and what issues are suitable for mediation
- Using private and joint meetings to your advantage
- Mediating team and multi-party conflict
- Mediating team and multi-party conflict
- You will watch experienced mediators demonstrate the process and you will practice the process receiving coaching as you do so.
- You will fulfill your annual CPD requirements with this course
This course requires the following pre-requisite qualifications;
- Civil & Commercial Mediation Training (40 hour equivalent)
- Family Mediation Training (40 hour equivalent)
There is a direct divide between mediators who work in a self-employed role providing mediation services and those who are employed as full time mediators with service providers and in firms directly such as the NHS and others.
As an employed mediator pay varies but our full time mediators salarlys start at £32,000 per annum
As a self employed mediator we have panel members who work part time receiving a similar income to that above, up to some of our members who receive in excess of £100,000 per year after tax.
Expected types of work
Mediation is a fast growing discipline. On completion you will be able to work as a civil mediator, the range of work in this field is huge. Civil mediators undertake sessions in many different settings ranging from workplace disputes to clinical negligence.
As a provider, our bread and butter is commercial disputes such as contract issues that are either in court or will be litigated in the alternative. Our work however is extensive and covers very specialised areas such as Court of Protection mediation and the SEND mediation service we provide to Local Authorities across the UK.
As a Civil and Commercial Mediator there are many potential ways to practice. Often delegates will mediate as part of their current firm, or undertake workplace mediations between colleagues. Others will join a panel, or multiple panels and secure work that way; some will go into business as a solo practitioner and many have made very good livings from this.
As with all business earnings are based on many variables such as marketing and level of work undertaken. However there is a demand for mediation currently and there are over 10,000 independent mediation sessions carried out per year outside of contracted services.
However you choose to undertake your career in mediation, you will find it an enjoyable and rewarding career. Mediation is one of the few roles where you can go home knowing that not only have you earned a decent living, but that you have made a positive difference in parties lives.
National Dispute Resolution are always here to assist at every stage of your career.
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