Diploma in Mediation (Online Learning) - Workplace or Civil & Commercial speciality
Mediation Training with NDR is about more than starting a new career. It is about learning a new way of approaching every aspect of your professional and person interactions and making a difference in peoples lives, all whilst learning from the leading provider in the UK
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On completion you will hold an accredited diploma in either Civil and Commercial or Workplace Mediation; able to practice as such in both national and international disputes.
You will develop skills in mediation, but it will also teach you a different approach to dispute resolution as well as some powerful new persuasive communication skills.
All of our mediation trainers are practising mediators and have carried out not just private mediation sessions but have advised, designed and run government mediation services including work for the Office of the Public Guardian, the Ministry of Justice and the Court of Protection. They bring not just experience but a passion for mediation and our courses are widely considered to be the best mediation training available.
When training with us, we provide far more than just a mediation course; you become a member of our family. How many other schools provide you with this level of onward support?
What skills will I learn?
The most obvious skill is to conduct Civil and Commercial Mediation sessions! but we offer more than that, new skills you can expect to learn include;
- Managing the mediation process effectively
- Refine and learn new negotiation techniques
- New communication skills
- New ways of discovering information from hostile parties
- Conflict resolution skills
- The psychology of dispute
- Act as an effective advocate in mediation sessions and ‘tricks’ we mediators use
Module 1: What is mediation
- The History of Mediation: Tracing the development of mediation as a form of ADR in history and recent case law.
- Why mediate: Looking at the benefits and dis-benefits to clients from mediation
- What is mediation: The principles and practise of a mediation specifically in relation to traditional dispute resolution
- The types of mediation: Covering the differences between faciliative, evaluative, med-arb and transformative mediation.
Module 2: The Theory of Negotiation
- Negotiation Styles: and their application to the mediation process
- BATNA and WATNA: and their value to mediators
Module 3: The Psychology of Mediation
- Restoring Relationships: and helping to rebuild positive working relationships between parties
- Parties view of litigation risk: and the reasons why parties may not always accurately estimate the strengths of their respective cases
- Handling our own bias: and how we can ensure that our own views of what should happen do not impact on the parties
Module 4: Mediation Ethics
- Introduction to mediation ethics: an overview of the application of relevant ethical dilemmas in mediation
- The ethical code of conduct: and its application to the day to day role of a mediator
Module 5: Setting up the Mediation Session
- The agreement to mediate: and the legal basis of mediation
- The venue: Key considerations to ensure a successful settlement
- The complaints process: Arranging a good complaints handling service for your practice including CMC registration
Module 6: The Mediation Process
- The Process: A detailed look at the mediation process from start to finsih
- Skills for building rapport: A look at communication techniques and ensuring party trust and rapport
- Skills for exploring: Developing our skills to fully exploring the possibilities for settlement
- Skills to break deadlock: and helping parties to resolve their case
- Mediation agreements: How to use the right agreement in the right session to ensure longevity of settlement
Module 7: Moving Towards Registration
- CMC accrediation and registration: Looking at the possibilities for further registration and the options available
- Further specialisms: and the routes of progression to becoming a Workplace, SEND or CoP mediator
Module 8: Assessment
- Theory Examination: Delivered as a 45 question MCQ exam
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